Current jobs related to Senior Workforce Planning Analyst - Gurgaon, Haryana - Expedia Group

  • Senior Workforce Planning Analyst

    3 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Senior Workforce Planning AnalystExpedia Group seeks an experienced analyst to join its Traveler and Partner Service Platform team. This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of its large operations.We are searching for someone who has experience in call...

  • Workforce Planning Analyst

    1 month ago

    Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning AnalystAs a Workforce Planning Analyst at Expedia Group, you will be responsible for analyzing performance data to identify opportunities for improvement. Your role will involve collaborating with internal partners to develop and implement plans to mitigate risks and improve operational efficiencies. This is a high-impact role with...

  • Workforce Planning Analyst

    4 weeks ago

    Gurgaon, Haryana, India UnitedHealth Group Full time

    Workforce Planning Analyst Role SummaryAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Planning Analyst, you'll play a critical role in advancing health equity on a global scale. Your expertise will help us connect people with the care, pharmacy benefits,...

  • Senior Workforce Planning Analyst

    4 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Global Workforce Management SpecialistExpedia Group is a leading consumer e-commerce business and the largest online travel service in the world. We are seeking an experienced workforce planning analyst to join our Traveler and Partner Service Platform team.This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing...

  • Workforce Planning Analyst

    3 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning AnalystThis role is part of Expedia Group's Workforce Planning team and focuses on handling performance of products/queues/channels and finding improvement opportunities using statistical data mining and visualization techniques. You will collaborate with internal partners, work with teams to analyze forecast variances, and find...

  • Senior Workforce Planning Lead

    4 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Transform Travel Service Operations with Data-Driven InsightsExpedia Group, a leading consumer e-commerce business, seeks an experienced analyst to join our Traveler and Partner Service Platform team. As a key player in workforce management, you will provide forecasts and staffing requirements for various segments of our large operations. Your expertise will...

  • Workforce Planning Specialist

    5 days ago

    Gurgaon, Haryana, India Live Connections Full time

    Greetings from Live ConnectionsWe are a 26+ year-old search and recruitment organization that specializes in finding and placing professionals across several sectors around the globe. Our cumulative recruitment experience spans over two decades, enabling us to bring unique solutions to clients.About Client:A leading health services and innovation company...

  • Senior Workforce Planning Analyst

    3 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning and Forecasting SpecialistAt Expedia Group, we're seeking an experienced workforce planning and forecasting specialist to join our Traveler and Partner Service Platform team. This key role will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of our large...

  • Global Workforce Realtime Data Analyst

    3 weeks ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time

    At American Express Global Business Travel, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions.Role OverviewWe're seeking a highly skilled Global Workforce Realtime Analyst to join our team.Key ResponsibilitiesProvide strategic support to the contact center management team in planning and...

  • Workforce Planning Strategic Consultant

    2 days ago

    Gurgaon, Haryana, India Expedia Group Full time

    As a Workforce Planning Strategic Consultant at Expedia Group, you will be responsible for driving performance improvements in our contact centers. Your key objective will be to analyze current business processes and identify opportunities for optimization using statistical data mining and visualization techniques.We are looking for a highly analytical...

  • Workforce Manager

    1 month ago

    Gurgaon, Haryana, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in...

  • Senior Financial Planning Analyst

    4 weeks ago

    Gurgaon, Haryana, India Maruti Suzuki India Limited Full time

    **Job Title:** Senior Financial Planning Analyst**Job Summary:** We are seeking a highly skilled Senior Financial Planning Analyst to join our team at Maruti Suzuki India Limited. As a Senior Financial Planning Analyst, you will be responsible for developing and maintaining financial models, conducting benchmarking and process analysis, and providing...

  • Global Workforce Realtime Analyst

    4 weeks ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time

    At American Express Global Business Travel, we strive to create a dynamic and inclusive work environment where our colleagues can grow and thrive. As a Global Workforce Realtime Analyst, you will play a pivotal role in shaping our contact centre operations. Your primary responsibility will be to provide expert advice to our operational teams on resource and...

  • Workforce Management Planning Specialist

    1 week ago

    Gurgaon, Haryana, India Live Connections Full time

    Greetings from Live Connections!We are a 26+ year-old search and recruitment organization specializing in finding and placing professionals globally. With a cumulative recruitment experience built over two decades, we bring expertise to the table.About Client:A leading health services and innovation company focuses on enhancing healthcare delivery and...

  • Strategic Workforce Planning Consultant

    2 days ago

    Gurgaon, Haryana, India Expedia Group Full time

    About the RoleWe are seeking a highly skilled Strategic Workforce Planning Consultant to join our Traveler and Partner Service Platform team at Expedia Group.

  • Senior Workforce Operations Manager

    4 weeks ago

    Gurgaon, Haryana, India UnitedHealth Group Full time

    At UnitedHealth Group, we strive to make the health system work better for everyone. As a Senior Workforce Operations Manager, you will play a critical role in delivering care and improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This position requires a strong understanding of...

  • Senior Talent Management Analyst

    3 weeks ago

    Gurgaon, Haryana, India NR Consulting - India Full time

    Job DescriptionJob Title: Senior Talent Management AnalystAt NR Consulting - India, we are seeking a highly skilled Senior Talent Management Analyst to join our team. As a key member of our HR department, you will play a crucial role in supporting workforce behavior in alignment with our organization's business strategy. Your primary responsibility will be...

  • Strategic Workforce Development Specialist

    3 weeks ago

    Gurgaon, Haryana, India UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Planning Analyst, you'll play a critical role in driving this mission forward. We're looking for a skilled professional to join our team and help us advance health equity on a global scale.Key...

  • Senior Financial Planning Analyst

    1 month ago

    Gurgaon, Haryana, India Wolters Kluwer (India) Private Limited Full time

    Senior Financial Analyst Role OverviewThis role will support the Global Growth Markets (GGM) and Global Branding, Communications and Digital Marketing (GBCM) FP&A Lead in end-to-end financial reporting, analysis, and planning processes for both business groups.The Senior Financial Analyst will be responsible for monitoring the existing budget, building...

  • Workforce Planning Strategist

    2 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning Strategist RoleAt Expedia Group, we're searching for a seasoned Workforce Planning Strategist to help us craft the future of customer service in travel. As a key member of our Traveler and Partner Service Platform team, you'll play a crucial role in providing Workforce Management (WFM) forecasts and staffing requirements globally.We're...

Senior Workforce Planning Analyst

1 month ago

Gurgaon, Haryana, India Expedia Group Full time

Global Workforce Optimization Specialist

Expedia Group is one of the world's leading consumer e-commerce businesses and the largest online travel service provider. We are seeking an experienced Global Workforce Optimization Specialist to join our Traveler and Partner Service Platform team.

This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of our large operations. In this role, you will partner with internal and external operational management to calculate the correct resourcing needed to meet contact demand from our travelers and/or partners.

Key Responsibilities:

  • Develop and maintain accurate and timely forecasts for short-term operational execution and long-term budget planning
  • Track and analyze contact volumes and arrival patterns, handle times, occupancy, shrinkage, and other relevant data to develop and maintain forecast models of workload, effort, and capacity requirements to support service level targets
  • Identify and analyze contact drivers and source relevant data to help make informed decisions on future forecasts
  • Incorporate into forecasts any business initiatives impacting customer contact demand or resource allocation
  • Identify anomalies and maintain historical data hygiene
  • Proactively adjust forecast models to account for changes in business processes, metrics, org design, external drivers, etc., measuring the impact of change through data and presenting recommendations both in verbal and written formats
  • Support weekly, monthly, and/or quarterly reviews covering operational metrics and resourcing, including performance against stated objectives, observed trends, and changes recommended, including both operational and financial changes and impacts
  • Drive continuous process improvements across the planning of workload and requirements for procurement of call center staffing
  • Analyze data to identify trends and/or patterns or solve business problems, and make recommendations as appropriate to improve service delivery, and/or reduce workload and improve productivity for stakeholder teams
  • Monitor and track the results of recommendations and communicate to leaders and stakeholders accordingly, presenting key findings, clearly communicating challenges, and offering suggestions for resolution
  • Collaborate with internal operations, vendor management, and external vendors to ensure alignment on resource planning expectations and changes in requirements
  • Work collaboratively with stakeholders to gain a profound knowledge of workstreams and performance metrics and share findings and observations
  • Influence stakeholders' decision making by providing forecast expertise to ensure wider objectives are met

Requirements:

  • Bachelor's degree or equivalent, preferably in Mathematics, Business, Economics, Engineering, Data Science, or similar
  • 3+ years in contact center workforce planning roles or strong work experience in an operational or financial analysis role with an emphasis in forecasting and/or modeling
  • Proven experience in conducting analysis and managing initiatives for change in an operational environment, especially a complex contact center environment (multi-channel, multi-site, large scale)
  • Advanced Microsoft Excel skills required, including macros, pivots, interacting with databases, and manipulating large data sets
  • Experience in use of additional complex analytical tools, eg, database querying (SQL), relational databases, Business Objects, Salesforce, Tableau, SAS, etc.
  • Experience using workforce management software (eg Aspect, Nice, Calabrio, etc)
  • Experience with AI or Machine Learning capabilities an advantage
  • Proven knowledge of standard inbound call center methodologies and metrics
  • Demonstrated understanding of financial and operational forecasting/planning processes
  • Experience producing meaningful presentations and reports
  • You possess excellent interpersonal skills and have demonstrated the ability to work with all levels of management, across different organizations
  • You are an excellent verbal and written communicator with the ability to present ideas clearly and gain consensus with senior leaders
  • You possess a strong intellectual curiosity and demonstrate proven analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
  • You are a self-starter who can work independently to turn vision into results
  • You have a passion for using data to drive better decision making
  • You have a growth mindset and are both flexible and pragmatic when faced with complex challenges
  • You are comfortable working with people in multiple countries and time zones and in a hybrid work environment
  • You are extremely well organized with the ability to work on and manage multiple projects at the same time and within tight timelines
  • You have a passion for innovation and continuous improvement
  • You have proven skills for business problem identification, pattern recognition, data collection and preparation, and independent problem solving