Workforce Manager
1 month ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in 12 countries.
Workforce Manager RoleThe Workforce Manager is a critical role that requires a seasoned professional with expertise in workforce operations, labor planning, and staff scheduling. As a Workforce Manager, you will be responsible for leading a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions and scheduling the correct number of teammates to handle expected volumes.
Key Responsibilities- Forecast labor requirements and create and manage staff schedules to enable effective business metrics
- Lead a team of WF Planners to maximize the use of manpower resources
- Use expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance, and vacation leave planning to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels
- Coordinate with key stakeholders to provide relevant data for business cases and maintain a roster of staff with accurate employee details, including availability, preferences, and skills
- 5-7 years of experience in managing workforce operations with client and/or senior management interaction
- Expertise in capacity planning, forecasting, real-time management, reporting, and scheduling
- Proficient in the use of workforce management tools and excellent organizational, project management, and presentation skills
- Ability to manage multiple, complex, ongoing tasks and projects and a high attention to detail
- Strong desire to optimize procedures and processes and proficiency in statistical analysis and computer and software skills
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly
TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you are always in communication with only authorized recruiters of TaskUs.
DEIIn TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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