Customer Engagement Specialist

4 days ago

Thāne, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

About this Position

This role focuses on building and maintaining strong relationships with customers to ensure their satisfaction and retention.

Responsibilities

  • We are seeking a skilled professional to develop and implement strategies that enhance customer experience and satisfaction.
  • Key responsibilities include managing and resolving customer complaints, handling customer journeys from booking to possession, and conducting regular customer interactions.
  • The ideal candidate will have excellent communication skills, be able to maintain updated knowledge of market trends, and prepare reports on customer feedback.
  • Additionally, they will organize customer events, utilize CRM software effectively, and stay updated on products and services.

Qualifications

  • A Bachelor's degree in Business Administration, Marketing, or related field is required.
  • The ideal candidate should have at least 2 years of experience in Customer Relationship Management within the industry.
  • Demonstrated track record of successfully managing client relationships and driving customer satisfaction is essential.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to analyze customer needs and preferences.
  • Proficient in using CRM software.

Benefits

  • Frequent customer interactions to understand their needs.
  • Opportunities to participate in company activities.
  • Professional development opportunities.

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