Front Office Professional

8 hours ago

Davangere, Karnataka, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

We are seeking a highly skilled and dynamic professional to join our team in Hotel Reservations / Front Office.

* This is an exciting opportunity for a talented individual who can excel in a fast-paced environment.

* The successful candidate will have the ability to work independently and as part of a team, with excellent communication skills and a strong focus on delivering exceptional customer service.

KRA:

  • Handle inbound/outbound client calls/inquiries on IVR/OTAs and convert them into bookings to meet and exceed revenue targets
  • Successfully create business from existing customer accounts by sending new offer updates/packages and more
  • Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments/balance receivable etc
  • Responsible for OTA marketing/promotion plans
  • Identify new revenue generation opportunities to achieve personal and property revenue goals
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
  • Participate actively on social media travel related groups for generating more leads and reaching out to prospective customers
  • Schedule client visits for prospective clients and coordinate site visits
  • Maintain and update inquiry records, sales records for online and offline sales
  • Prepare daily check-in/check-out schedule for respective check-ins/check-outs and share with Operations team for site preparation
  • Collect and maintain customer information database, contact details
  • Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check-in/check-out
  • Track the number of monthly inquiries through offline and online channels for sales analysis
  • Prepare and maintain daily and weekly reports for leads and conversions
  • Prepare a review follow-up sheet and follow up for reviews from guests
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
  • Help in research and development of new online and offline sales channels/partners

Key Requirements:

  • Candidates with min 2-3 years of experience in front office/reservations department (hotels)
  • Excellent communication skills, English (written and spoken) is mandatory
  • Good knowledge of Microsoft Office/Excel is required

Work Location:

Daily reporting would be at our office

Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. Since we are a hospitality company, weekly off's are not on weekends. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment.

Growth Prospects: We are looking for honest, hard-working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start-up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set-up.

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