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Client Success Manager

1 month ago

Kolkata, West Bengal, India AuditorsDesk Full time
Job Title: Client Success Manager

Job Overview:
The Client Success Manager will play a pivotal role in our client delivery process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service.

Responsibilities:

1. Business Development:
• Identify new business opportunities and potential clients through market research and networking efforts.
• Collaborate with the internal teams to develop strategies for acquiring new clients and expanding our market presence.
• Actively engage in lead generation activities, email outreach, and attending industry events.

2. Client Management:
• Serve as the primary point of contact for assigned clients, fostering strong relationships, and understanding their unique needs and objectives.
• Conduct regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling additional products or services.
• Coordinate with internal teams to ensure timely delivery of products, resolve any issues or discrepancies, and exceed client expectations.

3. SaaS Product Expertise:
• Develop a deep understanding of our SaaS products and services, including their features, functionalities, and benefits to clients.
• Provide product demonstrations and training sessions to clients, ensuring they fully understand how to utilize our offerings to achieve their goals.
• Act as a subject matter expert on our SaaS products, offering insights and guidance to both clients and internal teams.

4. Audit/Commerce Background:
• Utilize audit and commerce background to analyze client requirements and recommend appropriate solutions.
• Leverage commerce expertise to identify opportunities for process improvement and efficiency gains within client organizations.

5. Customer Relations:
• Proactively address client inquiries, concerns, and requests in a timely and professional manner, demonstrating a commitment to exceptional customer service.
• Work closely with the customer support team to resolve escalated issues and ensure a positive resolution for the client.
• Solicit feedback from clients to identify areas for improvement and inform product development efforts.

Qualifications:
• Bachelor's degree in business administration, Commerce, or related field.
• Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment.
• Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office suite.
• Ability to work independently and collaboratively within a team environment.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.