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Customer Success Lead

1 month ago

Kolkata, West Bengal, India Innover Digital Full time

We are seeking a Customer Success Lead to provide ongoing support to our clients and foster strong relationships with them. The ideal candidate will be able to contribute to building relationships, implementing new programs that increase revenue potential and minimize churn rates. Key responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. The Customer Success Lead will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. Additionally, they will work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. Key requirements and skills include proven work experience as a Customer Success Manager or similar role, experience working with brand image and promoting value through customer experience, exceptional ability to communicate and foster positive business relationships, technical skills required as they relate to the use of the product or service, accountability and personal organization are essential, and experience in managing a diverse group and training each according to company standards.