Customer Success Advocate

4 weeks ago


Kolkata, West Bengal, India Leadrat Full time

Customer Success Role Overview

At Leadrat, we're seeking a skilled Customer Success Advocate to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their goals and maximize the value of our product.

Key Responsibilities:

  • Work closely with our Customer Success Manager to develop and implement customer success plans
  • Provide exceptional customer support and guidance to ensure seamless onboarding and adoption
  • Identify and resolve customer challenges and pain points
  • Collaborate with our product team to gather feedback and improve our product
  • Monitor customer health and take proactive measures to prevent churn

Requirements:

  • Proven experience in customer success or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong product knowledge and ability to train customers

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

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