MS Engineer, Unix Systems Specialist

4 weeks ago


Kolkata, West Bengal, India NTT Full time

About the Role

As a Platform Support Engineer (L3) at NTT DATA, you will be responsible for providing exceptional customer service and technical expertise to support the NTT platform. You will work closely with cross-functional teams to build, drive, and improve tools and processes for quicker issue resolution.

Key Responsibilities

  • Provide support to users/administrators of the NTT platform
  • Support and contribute to the growth of best practices for delivery of support services
  • Understand and troubleshoot complex technical situations
  • Act as a customer advocate, prioritizing and managing assigned incidents and escalations
  • Mentor less experienced team members in various technologies

Requirements

  • Solid working knowledge of cloud/web applications
  • Understanding of network monitoring connectors and SNMP traps
  • Ability to understand and modify basic XML, JSON, and Regular Expressions
  • Strong understanding of HTTP/HTTPS Request and Response Cycle
  • Good understanding of database concepts and ITSM, CMDB, and ITIL business processes
  • Strong troubleshooting and root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills

What We Offer

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.



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