Customer Support Specialist

1 day ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 4,00,000 - ₹ 10,00,000
Job Overview

We are seeking a skilled Customer Support Specialist to join our team.

As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via calls, emails, and chat.

Key Responsibilities:
  • Handle customer queries with professionalism and empathy.
  • Take ownership of queries from initiation to resolution with proper follow-ups and documentation.
  • Maintain detailed records of customer interactions, feedback, and issues.
  • Collaborate with internal teams to ensure timely and effective solutions.
  • Proactively identify customer needs and provide appropriate guidance.
Requirements:
  • Excellent command of English (spoken and written).
  • Strong communication and interpersonal skills.
  • Prior experience in customer support or call handling preferred.
  • Proactive, empathetic, and capable of handling users with professionalism.
  • Ability to multitask, adapt, and remain calm under pressure.

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