Customer Support Specialist

2 days ago


Gurgaon, Haryana, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Opportunity

We are seeking a skilled Customer Support Specialist to join our team.

In this role, you will be responsible for the installation, maintenance, and troubleshooting of complex medical equipment.

You will possess in-depth knowledge of electrical systems, electronics, network protocols, and hospital networking.

Your strong analytical skills, problem-solving abilities, and excellent communication skills will enable you to effectively resolve customer issues.

As a key member of our support team, you will be required to travel extensively and respond to emergency service requests in a timely manner.

This includes performing technical diagnostics, software updates, calibrations, and planned maintenance tasks.

You will also be responsible for remote online troubleshooting by analyzing system error logs and providing solutions to customers remotely.

Effective communication with our Regional Support Centre and other stakeholders is crucial to ensure optimal performance and customer satisfaction.

We strive to maintain the highest level of customer satisfaction and expect all team members to contribute towards this goal.



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