Expert ServiceNow Professional

4 days ago

Ahmedabad, Gujarat, India beBeeServicenow Full time ₹ 9,00,000 - ₹ 12,00,000
ServiceNow Expertise

We are seeking an experienced ServiceNow professional to join our team. As a key member of our operations team, you will be responsible for the management and administration of our ServiceNow platform.

Key Responsibilities:
  • Platform Management:
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains.
    • Perform root cause analysis and implement corrective actions to prevent recurring issues.
    • Collaborate with cross-functional teams to ensure timely incident resolution.
    • Maintain incident documentation and knowledge base articles.
  • System Administration & Maintenance:
    • Administer ServiceNow instances with domain separation configurations.
    • Assist with system upgrade cycles and release management.
    • Develop and execute fix scripts to update system-wide records.
    • Perform regular system health checks and preventive maintenance.
    • Manage user access, roles, and permissions across separated domains.
  • Reporting & Analytics:
    • Create and maintain operational dashboards and reports for stakeholders.
    • Generate KPI reports for MSP and NOC operations.
    • Develop custom reports to support business requirements.
    • Monitor system performance metrics and usage analytics.
  • Contact & Configuration Management:
    • Maintain accurate contact databases and user records.
    • Update and validate CMDB data integrity across domains.
    • Manage asset lifecycle processes and documentation.
    • Ensure data consistency and quality across all modules.
  • MSP & NOC Support:
    • Provide technical support for Managed Service Provider operations.
    • Support Network Operations Center activities and workflows.
    • Configure and customize applications to meet operational requirements.
    • Assist with service catalog management and workflow automation.

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