Building Relationships Manager

16 hours ago

Thrissur, Kerala, India beBeeCustomer Full time ₹ 70,00,000 - ₹ 1,00,00,000
Client Services Manager Job

As a Client Services Manager, your primary goal will be to lead and oversee frontline teams ensuring seamless service delivery. In addition, you must coordinate various tasks related to customer relationships, operational planning, and management.

Ensure all activities comply with regulatory standards and company policies. Exercise general responsibilities to facilitate the efficient organization of client contracts, aligning with contractual terms and conditions.

Focus on enhancing the overall client experience through effective management and service delivery.

Roles and Responsibilities:
  • Promote a positive work culture and ensure punctual delivery of high-quality service.
  • Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
  • Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
  • Collaborate effectively within a team and demonstrate initiative when working independently.
  • Uphold honesty and integrity, fostering a family-oriented culture.
  • Adhere to legislation and follow all rules and regulations outlined in the client handbook.
  • Ensure service deliverables, hygiene, health, and safety standards are met.
  • Embrace a team-player mentality with a can-do attitude.
  • Take pride in personal appearance and hygiene standards.
  • Display self-motivation, responsibly using personal initiative.
  • Maintain a positive attitude under pressure, demonstrating resilience and adaptability.

Manage vendor rotations and plan operations for assigned clients.

Qualifications:
  • Demonstrated experience in the service industry, with a solid understanding of operations and customer service.
  • Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
  • Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
  • Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
  • Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
  • Strong interpersonal abilities, fostering collaboration and teamwork.
  • Expertise in service delivery, technology, and people management, ensuring smooth operations.
  • Results-driven with a sense of accountability, focused on achieving business goals.
  • Proven leadership experience, successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
  • Agile and adaptable, thriving in fast-paced and evolving work environments.
  • Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.
  • Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

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