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Customer Service Representative

1 month ago

Chennai, Tamil Nadu, India CapTalent HR Full time

Company Overview: We are a dynamic HR services provider, CapTalent HR, dedicated to connecting talented individuals with exciting career opportunities.

Salary and Benefits: Our competitive compensation package includes an estimated salary of ₹21,000 (CTC) per month, along with attractive benefits such as rotational shifts, 5-day working weeks, and rotational week offs.

Job Description: As a Customer Service Representative - Credit Card Support, you will be responsible for providing exceptional customer service to our credit card customers through inbound calls. Your primary focus will be on resolving customer queries, addressing concerns, and ensuring overall customer satisfaction.

Required Skills and Qualifications: To excel in this role, you should have a graduation degree, proficiency in English and Hindi languages, and prior experience in the BPO industry is desirable.

Key Responsibilities:

  1. Respond to customer inquiries via phone calls
  2. Resolve customer complaints and issues in a timely manner
  3. Provide product information and explanations to customers
  4. Upsell or cross-sell relevant products to customers

Interview Process: Our selection process involves multiple rounds, including an HR round, Versant voice test, Ops round, and Client round. The successful candidate will demonstrate excellent communication skills, problem-solving abilities, and a strong passion for customer service.