E-commerce Operations Analyst
3 days ago
At Locad, we're redefining the e-commerce landscape by providing a seamless experience for brands to streamline their operations and achieve remarkable growth. Our innovative platform synchronizes inventory across online channels, facilitating efficient order fulfillment through a network of warehouses and shipping partners in key regions.
We've already empowered hundreds of brands with our cutting-edge technology and integrated network, resulting in faster shipping, reduced costs, and exponential growth opportunities. Want to be part of this success story?
What You'll Focus On:
- Provide first-level technical support, efficiently resolving issues to ensure smooth operations.
- Communicate product features effectively to internal teams, ensuring seamless collaboration.
- Assist the customer support team with system access provisioning for external and internal users.
- Develop and maintain a robust product support framework and documentation for consistency and accuracy.
What You Bring:
- 2+ years of experience in Product Support, Analyst, or a similar role.
- A strong background in e-commerce or logistics is a plus, but not required.
- Exceptional discipline and self-motivation to resolve issues promptly.
- Excellent communication skills to articulate complex issues clearly.
- High attention to detail, with the ability to identify issues and their root causes effectively.
- Familiarity with Excel, SQL, and REST API is preferred.
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