E-Commerce Fulfillment Lead

6 days ago


Bengaluru, Karnataka, India Arvind Fashions Limited Full time
About Arvind Fashions Limited:
We are a leading lifestyle company in India offering a wide array of fashion brands. Our vision is to provide a seamless customer experience across all channels.

The Job:
We are seeking an E-Commerce Fulfillment Lead to oversee the fulfillment of online orders and lead the operations team to meet key performance indicators (KPIs) and channel-specific timelines.

Key Responsibilities:
- Order Fulfilment Management: Oversee the entire order fulfilment process, including order processing, picking, packing, and shipping to meet customer expectations.
- Ensure orders are fulfilled accurately and within the prescribed timelines for both online and in-store channels.
- Monitor fulfilment performance and develop action plans to address any bottlenecks or inefficiencies.
- Team Leadership: Lead and manage the e-commerce fulfillment team, ensuring efficient coordination between store teams, Omni ops teams, and e-commerce teams.
- Set clear objectives and ensure team members are aligned with the company's goals and KPIs.
- Provide training, guidance, and support to the team to foster a high-performance culture and encourage continuous improvement.
- KPI Management & Reporting: Track and analyze key performance indicators (KPIs) related to order fulfilment, inventory accuracy, and customer satisfaction.
- Develop and implement strategies to consistently meet or exceed KPIs, including on-time deliveries, order accuracy, and inventory turnover rates.
- Report on operational performance to senior leadership, providing insights into performance trends and areas for improvement.
- Channel Timelines & Coordination: Ensure operations are aligned with channel-specific timelines for order processing, delivery, and returns.
- Collaborate with marketing, sales, and customer service teams to manage promotional events, peak seasons, and new product launches, ensuring operational readiness.

Required Qualifications:
- Bachelor's degree in Business, Supply Chain Management, or a related field.
- 3+ years of experience in e-commerce fulfillment, inventory management, or logistics.
- Strong leadership and team management skills with the ability to motivate and guide cross-functional teams.
- Proven track record of meeting KPIs and improving operational efficiencies.
- Excellent problem-solving, communication, and analytical skills.
- Familiarity with e-commerce platforms and order management systems (OMS).

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