Experience Manager
3 days ago
About Us
At Meesho, we are on a mission to revolutionize e-commerce in India's tier-2 and tier-3 cities. Our Fulfillment and Experience (F&E) team is crucial to this endeavor, working tirelessly to craft exceptional shopping journeys for our customers.
About the Role
We are seeking an experienced Programs Experience Manager to join our F&E team. As a key member of this team, you will play a pivotal role in establishing robust partnerships with various teams, including Business, Product, Tech, and Data. Your primary focus will be on spearheading initiatives aimed at overhauling our approach to user satisfaction, ensuring Meesho becomes the preferred e-commerce channel for all our customers.
Key Responsibilities
- Lead strategic initiatives and projects to improve user experience, seller experience, and supply chain cost
- Run experiments and pilots to stress test initiatives and scale them
- Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments
- Implement user-centric, cost-effective designs and processes for long-term sustainable improvements
Requirements
- Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies, or management consulting
- Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
- Showcase expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments
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