Product Support Specialist

6 days ago


Bengaluru, Karnataka, India Locad Full time

About Locad

Locad is the go-to platform for e-commerce brands seeking to streamline operations and drive explosive growth. Our innovative solution syncs inventory across online channels, facilitates systematic order fulfillment, and leverages a reliable network of warehouses and shipping partners across key markets.

Hundreds of brands have already benefited from Locad's technology, infrastructure, and integrated network, enjoying faster shipping, reduced costs, and the tools to unlock exponential growth.

What You'll Focus On:

  • Provide technical support to ensure smooth operations, efficiently triaging and resolving issues in a timely manner.
  • Communicate product features effectively to internal teams, providing comprehensive support and assistance.
  • Assist the customer support team with provisioning system access for both external and internal users.
  • Develop and maintain a robust product support framework and documentation for consistency and accuracy.
  • Regularly report and provide insights on issues raised, offering valuable feedback to the product team for continuous product improvement.

Requirements:

  • 2+ years of experience in Product Support, Analyst, or a similar role.
  • Experience in e-commerce or logistics is a plus, but not required.
  • Strong discipline and self-motivation to resolve issues in a timely manner.
  • Excellent communication skills to clearly and concisely articulate issues.
  • High attention to detail, with the ability to effectively identify issues and their root causes.
  • Familiarity with Excel, SQL, and REST API is preferred.

Benefits:

  • Annual Performance Bonus.
  • 25 Days of Paid Time Off.
  • Health Maintenance Organization (HMO) Coverage from Day One.
  • Provided MacBook for Enhanced Productivity.
  • Annual Learning & Development Budget for Professional Growth.
  • Hybrid Work Setup, Balancing Office Collaboration and Remote Flexibility.


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