Partner Business Operations Expert

7 days ago

Chennai Bengaluru Bangalore Pune, India beBeeBusiness Full time ₹ 6,00,000 - ₹ 12,00,000
Business Operations Specialist

We are seeking a highly motivated and flexible Business Operations Specialist to join our team. As a key member of our Global Partner Experience Team, you will play a vital role in managing the adoption of programs, processes, and systems for our partner business worldwide.

In this position, you will be responsible for handling business operations tasks and partner program benefit processing & execution.

  • You will interact daily with stakeholders from Sales & Business Development groups via email, chat, and Zoom calls.
  • You will also interact with partners through ticket resolutions.
Key Responsibilities:
  • Ensure achieving daily/monthly deliverables
  • Ensure SLAs are met, end-to-end ownership of the process assigned
  • Understand interdependencies of the processes and systems
  • Delivering presentations to stakeholders
  • Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

EXPERIENCE:

  • Candidates must have at least 2-4 years of experience in a partner/customer service environment.
Requirements/Competencies:
  • University degree
  • Minimum of 2-4 years experience in a relevant role
  • Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
  • Highly proficient in MS Office/Excel
  • Excellent numeracy and keen attention to detail
  • Strong analytical skills
  • Very good communication skills, both written and verbal
  • Good Analytical skills & strategic thinking
  • Ability to work independently with minimal oversight while exercising excellent judgment
  • Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams
  • Problem solving & troubleshooting skills to resolve systemic operational issues
  • Enthusiasm, energy and ability to engage with stakeholders
  • Ability to work in a multi-cultural environment
  • Be able to articulate and advocate program elements
  • Have an excellent attitude to work and win as a team player
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

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