Voice and Chat Support Specialist

1 day ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Voice and Chat Support Specialist

Job Description:

Key Responsibilities:

  • Manage customer interactions via voice and chat platforms, ensuring a seamless experience.
  • Provide timely and effective solutions to customer queries, addressing issues and providing support in a clear and professional manner.
  • Troubleshoot and resolve customer complaints, escalating complex issues to higher-level support when necessary.
  • Build and maintain positive relationships with customers, offering personalized support to enhance satisfaction.
  • Document all customer interactions, issues, and resolutions in the CRM system.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, managing multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Knowledge of CRM systems and ability to document customer interactions accurately.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the company.
  • Professional development and training opportunities to enhance skills and knowledge.
  • A competitive compensation package and benefits.

Others:

  • Contribute to the improvement of customer satisfaction metrics.
  • Participate in regular training sessions to stay updated on products, services, and best practices for both voice and chat support.

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