Luxury Retail Customer Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time US$ 9,00,000 - US$ 12,00,000
Unlock Your Potential as a Customer Support Expert

Saks Global is the largest multi-brand luxury retailer in the world, comprised of various high-end brands.

The Art of Delivering Exceptional Service

Our strategic vision focuses on delivering personalized experiences that cater to each customer's unique needs. By leveraging our comprehensive luxury customer data platform and cutting-edge technology, we are shaping the future of luxury retail.

Key Responsibilities
  • Proactively address older or pending cases to ensure customer satisfaction.
  • Treat each interaction uniquely without templated responses.
  • Use internal tools and historical data to research and resolve customer issues.
  • Consider customer value and spend history when prioritizing and resolving issues.
Role Summary

As an Analyst Post Sales Support professional, you will be responsible for resolving customer issues with accuracy, empathy, and strong analytical skills. This role requires sound judgment, investigative thinking, stakeholder communication, and clear decision-making to ensure every customer receives timely support.

Required Skills:

  • 12 years of experience in customer service, sales support, or a related back-office function.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple systems and coordinate with cross-functional teams.
Opportunities at Saks Global
  • Dynamic fast-paced environment offering career advancement opportunities across the largest multi-brand luxury retailer.

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