Customer Support Specialist
2 days ago
About the Role
Customer Support Analyst Job DescriptionSaks Global is a multi-brand luxury retailer with 70 full-line locations and five e-commerce experiences. We leverage customer data platforms and technology to shape the future of luxury retail.
Key Responsibilities- Address older cases to prevent customer dissatisfaction
- Treat each interaction uniquely without templated responses
- Use internal tools and historical data to research and resolve customer issues
- Consider customer value and spend history when prioritizing and resolving issues
This role requires strong judgment, investigative thinking, stakeholder communication, and clear decision-making to provide timely, personalized support. You will work across various operational queues and systems, engaging effectively with internal stakeholders for issue resolution.
Job Requirements- Sound problem-solving skills and analytical mindset
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment with multiple priorities
You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
We are seeking an experienced professional who can contribute to our mission of delivering exceptional customer experiences.
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