Front Office Team Member
3 weeks ago
Tivoli Hotels & Resorts is a renowned hotel chain with a rich history spanning over 85 years. As a member of the Minor Hotels group, we operate 16 properties across Portugal, Brazil, and Qatar, offering authentic experiences and outstanding service to our guests.
With a strong presence in main tourism destinations like Lisbon, Sintra, and the Algarve in Portugal, and Sao Paulo and Bahia in Brazil, Tivoli Hotels & Resorts is a trusted name in the hospitality industry.
Job OverviewWe are seeking a skilled Front Office Executive to join our team at Tivoli Hotels & Resorts. As a Front Office Executive, you will be responsible for delivering exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes.
This is a full-time position based in New Delhi, Delhi, India, and requires a strong work ethic, excellent communication skills, and a presentable and professional appearance.
Key Responsibilities- Greeting and Welcoming Guests: Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression of our hotel.
- Managing Guest Inquiries: Manage guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
- Handling Guest Check-Ins and Check-Outs: Handle guest check-ins and check-outs efficiently and accurately, ensuring all guest accounts are created and maintained accurately.
- Coordinating with Hotel Departments: Coordinate with other hotel departments to fulfill guest requests and ensure seamless service delivery.
- Junior level position with 1 to 3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Presentable and professional appearance.
- Ability to speak multiple languages is highly desirable.
- Strong problem-solving skills and ability to handle difficult situations with diplomacy and tact.
- Demonstrate exceptional customer service and teamwork.
- Basic computer knowledge and familiarity with hotel reservation systems.
We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.
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