Hospitality Guest Experience Specialist

21 hours ago

Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 40,00,000

About the Position:

We are seeking a highly skilled Guest Experience Coordinator to join our team. As a key member, you will be responsible for delivering an exceptional guest experience at our properties in South and West India, fostering a welcoming atmosphere.

Key Responsibilities:

  • Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
  • Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
  • Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Conduct inventory checks and maintain records.
  • Assist in the procurement of monthly supplies.
  • Support the service of food and beverages to ensure guest satisfaction.
  • Issue invoices, checks, and assist in basic bookkeeping tasks.
  • Be willing to travel to other properties in South and West India when required.

Required Skills and Qualifications:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Flexibility and enthusiasm for traveling across South and West India.

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