Luxury Guest Service Ambassador

10 hours ago

Udaipur, Rajasthan, India beBeeHospitality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

As a Guest Experience Manager, you will be responsible for ensuring a warm welcome feeling for our guests from the moment they arrive. This is an extraordinary guest experience begins with you.

Key Responsibilities:

  • Deliver optimum quality of services by monitoring, inspecting, and proposing measures to correct or improve final products and processes to meet established quality standards.
  • Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies.
  • Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed.
  • Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction.
  • Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry.

Requirements:

  • Minimum 5 years of relevant experience.
  • Results orientation planning, problem solving & execution.
  • Multi-tasking, proactivity, and creativity.
  • Decision making - autonomous in the search for solutions.
  • Strong communicator, open-mindedness, positive attitude.
  • Project management skills.
  • Hospitality business understanding.
  • Strong analytical skills.

Our Commitment To Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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