Patient Experience Manager

9 hours ago


Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a skilled professional with expertise in patient interaction and engagement to lead initiatives that drive high-quality customer experience.

The role involves building strong relationships with patients, ensuring seamless communication, and driving exceptional patient outcomes.

  • Resolve customer queries related to dental products or services with strong clinical understanding
  • Act as a liaison between dentists/customers and the internal product team
  • Identify opportunities for growth and improvement based on customer usage patterns
  • Conduct regular follow-ups to ensure high levels of customer satisfaction
  • Create and maintain documentation for customer support cases
Required Skills and Qualifications
  • Bachelor of Dental Surgery degree is mandatory.
  • Strong communication and interpersonal skills.
  • Empathetic, patient-focused, and detail-oriented.
  • Ability to manage multiple cases and ensure timely follow-ups.
  • Prior experience in patient care, dental consultation, or healthcare management is preferred.
  • Proficiency in MS Office/CRM tools will be an advantage.
Benefits
  • Opportunity to work closely with leading dental professionals.
  • Patient-focused, collaborative work environment.
  • Competitive salary package with growth opportunities.


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