Senior Genesys Cloud Contact Center Engineer

Telecom Engineering RoleThe demand for skilled Telephony Engineers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis, or Amazon Connect, is on the rise. We are seeking professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success.This role...

Job DescriptionThe role of a Telephony Manager entails optimizing customer interactions, streamlining operations, and leveraging technology to drive business success. This position requires professionals with expertise in cloud-based contact center solutions like NICE inContact, Genesis, or Amazon Connect.A key aspect of this role is developing technical...

Cisco UCCE CVP ExpertKey Qualifications:Design and Implementation: Develop robust contact center architectures that support scalable, resilient, and high-performing solutions.System Integration: Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR call recording analytics, and other enterprise...

Job Title: Cloud Solutions ArchitectThe role involves designing and implementing cloud-based solutions using Amazon Web Services (AWS). This includes managing and maintaining CCP, microservices integration, and Amazon Kinesis management.Key Responsibilities:• Provisioning and management of the Amazon Connect instance via AWS Management Console.•...

Cloud Engineer Job OpportunityOverview of the Role:We are seeking a highly skilled and motivated Cloud Engineer to join our organization. This role is ideal for professionals who are passionate about cloud technologies, customer experience platforms, and building scalable solutions.Assist in designing, configuring, and deploying cloud-based contact center...

Customer Experience Specialist Job OverviewKey Responsibilities:We are seeking a highly skilled Customer Experience Specialist to join our team and design customer-centric solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.The ideal candidate will optimize customer journeys through innovative UI/UX solutions and process improvements,...

Dialer Real-Time Performance SpecialistJob Description:We are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.Monitoring...

Job Title:Center Head – Technical Operations">Role Overview:We seek a seasoned leader to helm our technical center, overseeing a team of 100+ professionals. The Center Head will drive strategy, delivery, innovation, and talent management to ensure operational excellence and business growth.">Key Responsibilities:Lead and manage a center of 100+ technical...

Job Title: Cloud Infrastructure Engineering Team LeadWe are seeking a highly skilled and experienced professional to manage our global cloud infrastructure. As the Senior Cloud Infrastructure Engineering Team Lead, you will be responsible for overseeing mission-critical cloud environments, providing 24x7 managed supports, and ensuring customer...

Job Title:Senior Data Engineer (Cloud Computing)