Transformative CX Visionary

2 weeks ago


Bharatpur, Rajasthan, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Experience Specialist Job Overview

Key Responsibilities:

  • We are seeking a highly skilled Customer Experience Specialist to join our team and design customer-centric solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • The ideal candidate will optimize customer journeys through innovative UI/UX solutions and process improvements, leveraging their expertise in UI/UX design principles for customer-facing platforms.
  • As a Customer Experience Specialist, you will analyze and improve customer experiences using data-driven insights, ensuring seamless interactions across the customer journey.

Must-Have Skills:

  • Strong exposure to Genesys CX UI / AWS Connect UI consoles is essential.
  • A solid understanding of UI/UX design principles for customer-facing platforms, including experience with design tools and methodologies, is required.
  • Proven track records in Customer Experience (CX) / Customer Centricity initiatives, with a focus on delivering exceptional customer experiences, are preferred.

Technology & Tools:

  • Genesys Cloud is the primary platform for this role, requiring advanced expertise.
  • Familiarity with MWS (Middleware/Workforce Solutions), AWS Connect, Google CCAI, Nice CX, QlikSense, and Looker is necessary.
  • Exposure to Genesys Copilot is a plus.

What We Offer:

  • This role offers the opportunity to work with leading CX technologies across global enterprises.
  • You will be exposed to innovative projects in the Contact Center and Customer Experience domain.
  • Our flexible, remote-friendly work culture allows for work-life balance.


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