
Transformative CX Visionary
2 weeks ago
Key Responsibilities:
- We are seeking a highly skilled Customer Experience Specialist to join our team and design customer-centric solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
- The ideal candidate will optimize customer journeys through innovative UI/UX solutions and process improvements, leveraging their expertise in UI/UX design principles for customer-facing platforms.
- As a Customer Experience Specialist, you will analyze and improve customer experiences using data-driven insights, ensuring seamless interactions across the customer journey.
Must-Have Skills:
- Strong exposure to Genesys CX UI / AWS Connect UI consoles is essential.
- A solid understanding of UI/UX design principles for customer-facing platforms, including experience with design tools and methodologies, is required.
- Proven track records in Customer Experience (CX) / Customer Centricity initiatives, with a focus on delivering exceptional customer experiences, are preferred.
Technology & Tools:
- Genesys Cloud is the primary platform for this role, requiring advanced expertise.
- Familiarity with MWS (Middleware/Workforce Solutions), AWS Connect, Google CCAI, Nice CX, QlikSense, and Looker is necessary.
- Exposure to Genesys Copilot is a plus.
What We Offer:
- This role offers the opportunity to work with leading CX technologies across global enterprises.
- You will be exposed to innovative projects in the Contact Center and Customer Experience domain.
- Our flexible, remote-friendly work culture allows for work-life balance.
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