Digital Transformation Specialist

13 hours ago

Bharatpur, Rajasthan, India beBeeTechnician Full time ₹ 8,00,000 - ₹ 15,00,000

About our organization

We are a global leader in digital transformation, partnering with various industries since 2004.

Our team of professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps and comprehensive IT solutions.

We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Key Responsibilities:

  • Provide initial support for IT via email or phone.
  • Offer basic troubleshooting for Microsoft 365 applications (Outlook, Teams, SharePoint).
  • Support desktop environments: Windows OS, device setup, drivers, and peripherals.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment).
  • Evaluate complex issues and escalate to senior engineers while documenting steps.
  • Maintain accurate logs of issues and solutions.
  • Provide end-user guidance on IT policies and best practices.

Required Skills & Qualifications:

  • Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Understanding of Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS).
  • Proficiency in Office365 admin portal, Exchange online, Teams, SharePoint, and Azure.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and deliver excellent customer service.

This role involves working closely with technology teams to ensure seamless day-to-day operations and deliver exceptional user experiences.

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