High-Performance Contact Center Expert

14 hours ago


Bharatpur, Rajasthan, India beBeeRealTimeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

Dialer Real-Time Performance Specialist

Job Description:

We are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

  • Monitoring inbound/outbound dialing campaigns in real-time.
  • Importing and managing dialer lists, starting/stopping campaigns as required.
  • Adjusting dialing pace and flagging agent behavior for leadership review.
  • Managing agent profiles, assignments, and contact list criteria.
  • Adjusting daily scheduling in the Workforce Management system.
  • Auditing dialer settings to ensure regulatory compliance.
  • Collaborating with operations leadership to balance business goals.
  • Responding to requests, queries, and issues across departments promptly.

Required Skills and Qualifications:

The ideal candidate will possess:

  • Minimum 2 years of collections experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexibility to work after-hours or on-call when required.

Benefits:

This role offers a competitive compensation package, including opportunities for growth and development within our dynamic organization.

Others:

Apply by sending your updated resume to saloni@digifocal.in with the subject line



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