Cloud Contact Center Specialist

2 weeks ago

Bharatpur, Rajasthan, India beBeeTelecom Full time ₹ 15,00,000 - ₹ 20,00,000
Telecom Engineering Role

The demand for skilled Telephony Engineers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis, or Amazon Connect, is on the rise. We are seeking professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success.

This role involves collaborating with senior management to develop and execute strategies that align with organizational goals. The incumbent will establish implementation strategies and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.

  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.

This role requires strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery, SLA's management, vendor management, etc. The ideal candidate should have a fair understanding of network basics and additional certifications in voice/network streams would be beneficial.

Key responsibilities include:

  • Design, implementation, documentation, project management, and handover of projects to the technology team for business-as-usual support.
  • Strong experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.

A talented Telecom Engineer has an excellent opportunity to contribute to the success of our organization by enhancing customer interactions and leveraging technology to drive business success.

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