Senior Technical Support Specialist

14 hours ago


Bikaner, Rajasthan, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,25,000

We are seeking a highly skilled Senior Service Technician to join our team. As a key member of our technical staff, you will play a vital role in ensuring the smooth operation of our technology infrastructure.

The ideal candidate will have advanced knowledge and experience in solving complex technology issues and will possess excellent problem-solving skills, strong communication abilities, and a passion for staying up-to-date with the latest technological advancements.

Key responsibilities include:

  • Providing expert-level technical support to internal stakeholders
  • Collaborating with other technical staff members to resolve firm-wide technology issues
  • Analyzing and verifying statistical information within our ITSM tool
  • Maintaining a comprehensive knowledge base of problems and their resolutions
  • Serving as a subject matter expert on primary support product lines

This role requires a strong working knowledge of accounting applications, Microsoft products, and video conferencing and audio-visual hardware.

Requirements include:

  • A minimum of 4 years of experience in a related support service field
  • An associate degree in an IT-related field or a combination of education and technical training
  • Windows 10/11, CompTIA A+, or CompTIA Network+ certification
  • Experience troubleshooting computer and mobile device hardware


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