CRM Operations Manager

1 week ago


Mumbai, Maharashtra, India JewelsHire Full time
Job Title: Senior CRM Executive

We are seeking a highly skilled Senior CRM Executive to join our team at JewelsHire, a renowned leader in the jewellery industry recruitment sector. The successful candidate will be responsible for coordinating customer interactions, managing quotations, and ensuring timely order dispatches.

Key Responsibilities:
  • Customer coordination and interaction.
  • Generating quotations and sharing them with customers via email.
  • Entering orders received in the Jewellery Software system.
  • Understanding costing and pricing concepts in Jewellery.
  • Collaborating with the production team to ensure order fulfillment.
  • Ensuring timely order dispatches.
  • Understanding shipment building and release processes.
Requirements:
  • Graduation in a relevant field.
  • 4-5 years of experience in the Domestic Market.
  • Excellent communication skills in English and Hindi.
  • Strong proficiency in Excel.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively across departments and levels of the organization.
  • Demonstrated success in driving customer engagement and loyalty.
Benefits:
  • Competitive salary budget of up to 35k.
  • Location: Seepz, Andheri East, Mumbai.


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