CRM Operations Manager

4 weeks ago


Mumbai, Maharashtra, India Edwizo Full time

About the Role:

We are seeking a highly skilled CRM Operations Manager to join our team at Edwizo. As a CRM Operations Manager, you will be responsible for managing our CRM system, ensuring seamless customer interactions, and driving business growth.

Key Responsibilities:

  • CRM Management: Manage our CRM system, ensuring accurate data entry, and timely updates.
  • Customer Success: Develop and implement strategies to drive customer success, ensuring high customer satisfaction.
  • Technical Skills: Proficient in CRM tools, with experience in setting up automations and workflows.
  • Data-Driven Decision Making: Analyze data to inform business decisions, driving growth and improvement.
  • Communication: Excellent verbal and written communication skills, with the ability to create targeted messaging for customer segments.
  • Problem-Solving: Customer-first approach, with strong problem-solving abilities.
  • Collaboration: Team player, able to work cross-functionally in a fast-paced environment.
  • Adaptability: Thrives in a start-up setting, with a proactive mindset.

Requirements:

  • Experience in CRM, customer success, or engagement roles, ideally in subscription-based models or start-ups.
  • Proficient in CRM tools, with experience in setting up automations and workflows.
  • Strong analytical skills, with the ability to interpret data and develop actionable strategies.
  • Excellent verbal and written communication skills, with the ability to create targeted messaging for customer segments.
  • Customer-first approach, with strong problem-solving abilities.
  • Team player, able to work cross-functionally in a fast-paced environment.
  • Thrives in a start-up setting, with a proactive mindset.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and a cover letter, outlining your experience and qualifications for the role.



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