Residential Services Leader

4 days ago

Hisar, Haryana, India beBeeHomeConnectOperations Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Home Connect Master Supervisor A

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The ideal candidate will be responsible for leading Home Connect and Care operations in a designated territory. Key responsibilities include:

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  1. Ensuring timely completion of Home Connect installations and fault repairs as per service level agreements.
  2. Maintaining high customer satisfaction levels through effective communication and issue resolution.
  3. Mentoring and guiding technicians to enhance productivity and efficiency.
  4. Providing classroom and on-the-job training sessions for technicians to equip them with necessary skills.
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The successful candidate should possess a Diploma or equivalent qualification in BE, B Tech, ECE, Telecommunication, IT, or CS with 5-8 years of experience.

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  • Strong product knowledge and expertise in using various IT tools.
  • Excellent communication and coaching skills to effectively mentor technicians.
  • Superior planning and organizational abilities, along with strong team management skills.
  • Ability to communicate fluently in the local language and focus on meeting customer needs.
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