Business Process Strategist

Role Summary:

This strategic role will lead initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies across the region. The ideal candidate will be instrumental in driving continuous improvement through effective deployment of technology, establishing a high-performance agency network, and leading regional improvement projects.

Key Responsibilities:

• Process Harmonization & Optimization

The successful candidate will implement harmonized processes across the region to create a standardized approach to operations. They will collaborate with regional teams to review target operating models that enhance efficiency and operational effectiveness. Continuously assessing and refining these models to ensure alignment with regional requirements will be a key responsibility.

• Technology Deployment

Help agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Acting as a liaison between regional agencies and promoting best practice sharing will be crucial.

• High-Performance Agency Network Management

Developing and implementing a high-performance mindset within the regional agencies is essential. Monitoring and coaching QPMs to improve agency performance across the region, driving initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks will be key responsibilities.

• Regional Improvement Projects

The successful candidate will identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conducting regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions will be crucial.

• Project Management & Collaboration

Participating in global projects, working closely with global teams to manage the effective implementation of projects is essential. Acting as a focal point for the region to provide regional specificities and process needs, collaborating with agencies during GBS transition projects will be key responsibilities.

• New Cluster or Agency Setup

Leading the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets is crucial. Providing guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities will be essential.

Required Skills & Qualifications:

To be successful in this role, the following skills and qualifications are required:

• Degree in Business Administration, Logistics, or Supply Chain Management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous.
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge).
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.