Salesforce Operations Executive

1 day ago

Gandhinagar, Gujarat, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

We are seeking a seasoned Salesforce executive with 10+ years of experience and extensive expertise in customer support operations.

The ideal candidate will oversee Salesforce strategy, administration, and support operations, ensuring seamless delivery of technical support and continuous improvement of client Salesforce ecosystem.

Key Responsibilities:
  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
  • Lead training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
  • Analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
  • Ensure compliance with data governance policies, security standards, and regulatory requirements.

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