Sales Systems Operations Professional

20 hours ago

Gandhinagar, Gujarat, India beBeeProblem Full time ₹ 18,00,000 - ₹ 30,00,000
Job Opportunity: Business Systems Specialist

This role involves supporting primary sales tools, including Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

  • Support the timely and accurate resolution of support tickets.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
Key Responsibilities:

The successful candidate will be responsible for:

  • Assigning, troubleshooting, and resolving tickets from sales users related to supported tools.
  • Assisting in scheduled maintenance of systems via data migrations.
  • Maintaining SLA targets.
  • Managing access and visibility related issues.
  • Assisting with documentation of best practices and usage.
Qualifications:

To be successful in this role, you should have:

  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

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