
Learning Operations Professional"]}
3 days ago
Learning Operations Specialist
">The role of a Learning Operations Specialist is to develop and execute internal learning programs that drive business strategies forward. This specialist will positively impact the entire department by collaborating with management, product managers, and subject matter experts.
">- Design and facilitate technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.
- Using proven advanced instructional design and adult learning skills, design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal operations employees.
- Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
- Training delivery methods include webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
- Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.
- Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
- Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by bank's policies regarding data security and privacy.
- Create and manage curriculums for our internal LMS called LEAP.
Key Qualifications:
">- Bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
- Excellent facilitation skills that foster engagement in a web-based or in-person environment.
- Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
- A thirst and openness to learn new technical systems is critical to success in this role.
- Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
- Strong ability to analyze reports and documentation.
- Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.
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