IT Technology Services Senior Specialist
3 weeks ago
About the Role
We are seeking an experienced IT Technology Services Senior Specialist to join our team in Bangalore, India. As a key member of our Technical Operations team, you will be responsible for delivering end-to-end services and support to our ECS Delivery customers.
Key Responsibilities
- Drive technical resolution of long-running problem records and root cause analyses
- Develop and implement action plans to prevent recurring outages and improve system availability
- Support complex root cause analyses and incident management
- Improve the utilization of colleagues in their respective regions
- Exceptional RCA request approval and global escalation management
- Drive internal initiatives and projects to improve system availability and reduce downtime
- Outage and RCA review, and support leadership team with outage and RCA-related information
Requirements
- Minimum 8-12 years of experience in IT and service management
- SAP Basis/HANA certification and experience
- Experience in a senior position in the operational business
- Solid knowledge in IT and solution
- Experience in customer interaction and global team collaboration
- Expert-level verbal and written English communication
- Experience with Service Now and Root Cause Analysis methodologies
What We Offer
SAP is a leading provider of enterprise software and services, and we offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Why Join Us
At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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