IT Technology Services Senior Specialist

3 weeks ago


Bengaluru, Karnataka, India SAP Full time

About the Role

We are seeking an experienced IT Technology Services Senior Specialist to join our team in Bangalore, India. As a key member of our Technical Operations team, you will be responsible for delivering end-to-end services and support to our ECS Delivery customers.

Key Responsibilities

  • Drive technical resolution of long-running problem records and root cause analyses
  • Develop and implement action plans to prevent recurring outages and improve system availability
  • Support complex root cause analyses and incident management
  • Improve the utilization of colleagues in their respective regions
  • Exceptional RCA request approval and global escalation management
  • Drive internal initiatives and projects to improve system availability and reduce downtime
  • Outage and RCA review, and support leadership team with outage and RCA-related information

Requirements

  • Minimum 8-12 years of experience in IT and service management
  • SAP Basis/HANA certification and experience
  • Experience in a senior position in the operational business
  • Solid knowledge in IT and solution
  • Experience in customer interaction and global team collaboration
  • Expert-level verbal and written English communication
  • Experience with Service Now and Root Cause Analysis methodologies

What We Offer

SAP is a leading provider of enterprise software and services, and we offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Why Join Us

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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