LMS Service Support Manager
6 days ago
To oversee the planning and execution of end-to-end LMS content and service workflows, ensuring seamless delivery of Executive Education programmes at the Indian School of Business.
This role plays a critical part in establishing EE as a leading global player in Executive Education by effectively managing async learning systems, content maintenance, and processing.
Key Responsibilities- Design, develop, implement, deliver, and maintain resources used for async learning, ensuring high-quality programme delivery.
- Support end-to-end management and coordination through pre-during-post programme delivery phases, working closely with vendor partners and support teams.
- Collaborate with course/content development teams, learning architects, programme delivery teams, and vendors to ensure seamless assigning and flow of async learning components, as per set timelines.
- Monitor performance metrics via dashboards/charts, plan improvements, and initiate corrective measures to enhance user experience and control costs.
- Coordinate budgeting, prepare cost sheets, and vendor contracts, including invoicing and payout activities.
- Extend support to build independent operational processes and upskill internal teams via training, reducing dependency and minimizing exigency situations.
Graduate/Post-Graduate degree with basic coding knowledge, Standard API knowledge, experience in technical support, project management skills, strong decision-making skills, excellent oral and written communication skills, solid interpersonal skills, teamwork, coordination skills, cross-functional collaborative skills, negotiation skills, cost consciousness, innovation, due diligence, expertise in client relations, documentation, MIS reporting, and data analysis.
Desirable experience: 4-10 years in a technical support role, especially in the ed-tech industry.
Job Interface/RelationshipsInternal: Course/Content Development teams, Learning Architects, Programme Management, Programme Delivery Team, Finance/Operations.
External: Vendors, Coaching Agencies, Clients.
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LMS Service Support Manager
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Hyderabad, Telangana, India Indian School of Business Full timeJob PurposeTo oversee the end-to-end LMS content and service workflows, ensuring seamless execution of Executive Education programs at the Indian School of Business.Key ResponsibilitiesDesign, develop, implement, deliver, and maintain resources for asynchronous learning.Manage and coordinate pre-during-post program delivery phases, working closely with...
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