LMS Technology Specialist

3 hours ago


Hyderabad, Telangana, India GP Strategies Full time
LMS Technology Specialist Job Description

We are seeking a highly skilled LMS Technology Specialist to join our team at GP Strategies. The successful candidate will be responsible for ensuring all training processes are documented, actively seeking continuous improvement of enterprise training processes, and supporting enterprise projects to update and mature learning technologies across the client.

Key Responsibilities:

  • Participate and provide functional/technical expertise on all projects involving the LMS and any upstream/downstream or related systems
  • Liaise between client and LMS System/Business Owners to customize LMS notifications, resolve technical issues, assess business impact for upgrades/bug fixes, request system enhancements, advanced reports/queries
  • Participate on LMS, and Intake tool research; upgrade, or replacement projects
  • Identify options for potential LMS solutions and assess them for both technical and business suitability, sustainability, and best practices
  • Present options/solutions to clients of varying levels
  • Maintain Operational SOPs to reflect current process requirements
  • Participate in training material revisions related to LMS/Reporting and related processes
  • Interface with the client business owners and HR regarding strategy alignment and organizational change impacts on LMS assignments, LMS Curriculum, Complex activity structures, Equivalencies, Assignment, and Reporting Needs
  • Collaborate with client LMS Business Owner and Service Owner to ensure strategies align with client culture, goals, and direction
  • Assist with request form/workflow tool updates, archiving, testing, redesign, and maintenance
  • LMS/Workflow tool Business Owner back-up support as needed
  • Educate clients on support processes, roles/responsibilities, and best practices
  • Create reference material in collaboration with content services team for clients where appropriate
  • Identify and implement process improvement initiatives
  • Ensure that 3rd party vendor is providing learning management support that meets all agreed upon SLAs
  • Review and analyze 3rd party vendor metrics and report to Manager
  • Maintain Enterprise Training Dashboards
  • Gather and document business requirements from key stakeholders surrounding LMS services
  • Act as Business Owner Delegate for role request approvals
  • Act as the primary escalation point for Third Party Vendor supporting the LMS service
  • Escalate all service issues that cannot, or are not, being resolved by 3rd party vendor
  • Maintain LMS Training and Change Management documentation as system features evolve
  • Ensure that 3rd party vendor staff complete all required training
  • Manage and maintain annual Access Review process for LMS reporting roles
  • Own and continually improve all processes, best practices, tools, and policies that support the training administration process

Requirements:

  • 5+ years working in training operations for a large (10K+) multinational employer
  • 3+ years of pharma/life sciences experience in learning development, commercial, and/or HR functions
  • Strong knowledge of learning technology software and solutions used in the pharma/life sciences sector
  • Experience with data analysis, metrics, and SLAs
  • Experience with SumTotal LMS
  • High school diploma required; college degree preferred

About GP Strategies:

GP Strategies is a global performance improvement solutions company that helps clients achieve business results by improving the performance of their people, processes, and products. We are committed to being an equal opportunity employer and welcome applications from diverse candidates.



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