LMS Technology Specialist
6 days ago
GP Strategies is seeking a highly skilled LMS Technology Specialist to join our team. As a key member of our training operations team, you will be responsible for ensuring the smooth operation of our Learning Management System (LMS) and providing expert technical and functional support to our clients.
Key Responsibilities:- Participate in LMS projects and provide functional/technical expertise
- Liaise between clients and LMS System/Business Owners to customize LMS notifications, resolve technical issues, and assess business impact for upgrades/bug fixes
- Identify options for potential LMS solutions and assess them for technical and business suitability, sustainability, and best practices
- Present options/solutions to clients of varying levels
- Maintain Operational SOPs to reflect current process requirements
- Participate in training material revisions related to LMS/Reporting and related processes
- Interface with client business owners and HR regarding strategy alignment and organizational change impacts on LMS assignments, LMS Curriculum, Complex activity structures, Equivalencies, Assignment, and Reporting Needs
- Collaborate with client LMS Business Owner and Service Owner to ensure strategies align with client culture, goals, and direction
- Assist with request form/workflow tool updates, archiving, testing, redesign, and maintenance
- LMS/Workflow tool Business Owner back-up support as needed
- Educate clients on support processes, roles/responsibilities, and best practices
- Create reference material in collaboration with content services team for clients where appropriate
- Identify and implement process improvement initiatives
- Ensure that 3rd party vendor is providing learning management support that meets all agreed upon SLAs
- Review and analyze 3rd party vendor metrics and report to Manager
- Maintain Enterprise Training Dashboards
- Gather and document business requirements from key stakeholders surrounding LMS services
- Act as Business Owner Delegate for role request approvals
- Act as the primary escalation point for Third Party Vendor supporting the LMS service
- Escalate all service issues that cannot, or are not, being resolved by 3rd party vendor
- Maintain LMS Training and Change Management documentation as system features evolve
- Ensure that 3rd party vendor staff complete all required training
- Manage and maintain annual Access Review process for LMS reporting roles
- Own and continually improve all processes, best practices, tools, and policies that support the training administration process
Requirements:
- 5+ years working in training operations for a large (10K+) multinational employer
- 3+ years of pharma/life sciences experience in learning development, commercial, and/or HR functions
- Strong knowledge of learning technology software and solutions used in the pharma/life sciences sector
- Experience with data analysis, metrics, and SLAs
- Experience with SumTotal LMS
- High school diploma required; college degree preferred
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a global team and contribute to the success of our clients
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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