LMS Service Support Manager

5 days ago


Hyderabad, Telangana, India Indian School of Business Full time
Job Purpose

To oversee the end-to-end LMS content and service workflows, ensuring seamless execution of Executive Education programs at the Indian School of Business.

Key Responsibilities
  • Design, develop, implement, deliver, and maintain resources for asynchronous learning.
  • Manage and coordinate pre-during-post program delivery phases, working closely with vendors and internal stakeholders.
  • Collaborate with course/content development teams, learning architects, and program delivery teams to ensure timely assignment and flow of asynchronous learning components.
  • Monitor performance metrics via dashboards and charts, planning improvements and initiating corrective measures to enhance user experience and control costs.
  • Coordinate budgeting, prepare cost sheets, and manage vendor contracts, including invoicing and payout activities.
  • Support the upskilling of internal teams through training and process development, reducing dependency and minimizing exigency situations.
Requirements
  • Graduate/Post-Graduate degree.
  • Basic coding knowledge and Standard API knowledge.
  • Experience in technical support, project management, and client relations.
  • Strong decision-making, communication, and interpersonal skills.
  • Teamwork, coordination, and cross-functional collaborative skills.
  • Negotiation, cost consciousness, innovation, and due diligence expertise.


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