Supervisor of Support Services
5 days ago
ModMed is seeking a driven and experienced Supervisor of Support Services to join our positive, passionate, and high-performing Customer Support team. As a key member of our team, you will be responsible for supervising staff, organizing and monitoring work processes, and developing personal growth opportunities.
Your Role:- Ensure professional and courteous customer support services
- Promote a productive and positive experience with customers to ensure high quality support
- Handle escalated customer service issues as needed
- Control costs by managing staffing levels, adjusting as volume dictates
- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
- Administer motivational programs including incentives and contests to drive performance
- Oversee the development and maintenance of training and document resources for the team
- Work across departments in support of the organization
- Bachelor's Degree, preferred
- Four plus years of experience with at least one year of leadership responsibility
- Excellent communication and leadership, and relationship management skills
- Exhibits strong functional area expertise
At ModMed, we believe it's essential to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability
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