Supervisor of Support Services

5 days ago


Hyderabad, Telangana, India ModMed Full time
Supervisor of Support Services

ModMed is seeking a driven and experienced Supervisor of Support Services to join our positive, passionate, and high-performing Customer Support team. As a key member of our team, you will be responsible for supervising staff, organizing and monitoring work processes, and developing personal growth opportunities.

Your Role:
  • Ensure professional and courteous customer support services
  • Promote a productive and positive experience with customers to ensure high quality support
  • Handle escalated customer service issues as needed
  • Control costs by managing staffing levels, adjusting as volume dictates
  • Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
  • Administer motivational programs including incentives and contests to drive performance
  • Oversee the development and maintenance of training and document resources for the team
  • Work across departments in support of the organization
Requirements:
  • Bachelor's Degree, preferred
  • Four plus years of experience with at least one year of leadership responsibility
  • Excellent communication and leadership, and relationship management skills
  • Exhibits strong functional area expertise
ModMed Benefits:

At ModMed, we believe it's essential to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
  • Generous Paid Time Off and Paid Parental Leave programs
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability


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