ServiceNow CSM Developer Specialist
2 days ago
Job Summary:
We are looking for an experienced ServiceNow developer who has hands-on experience in the development, implementation, and integration of ServiceNow's Customer Service Management (CSM) module. The ideal candidate will have a strong understanding of the CSM module and experience in instance upgrade processes.
Responsibilities:
- Develop, customize, and enhance workflows using functional knowledge of the CSM module of ServiceNow.
- Implement ServiceNow features such as UI policies, UI actions, workflows, business rules, client scripts, and ACLs.
- Work with ServiceNow ITSM, CSM, and the Service Portal to deliver tailored solutions.
- Integrate ServiceNow with third-party systems using SOAP and RESTful APIs, ensuring seamless communication between platforms.
- Contribute to instance upgrades and patching to maintain system health.
- Develop and maintain functionalities in Agent Workspace and Virtual Agent.
- Identify and address system deficiencies while implementing continual service improvements.
- Handle multiple integrations between ServiceNow and monitoring tools.
- Provide expertise in OpenFrame/CTI technology, JMS integrations, and NOW Experience UI Framework.
- Support global deployment with internationalization (i18n) configurations.
- Assist with ServiceNow Machine Learning and Predictive Intelligence implementations.
Requirements:
- 4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on Incident, Problem, Change Management, or Customer Service Management.
- Proficiency in scripting and integration capabilities in ServiceNow.
- Solid knowledge of the CSM module and experience in ServiceNow's instance upgrade process.
- Familiarity with MID Server configuration and usage.
- Strong analytical skills and problem-solving abilities.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
Preferred Skills:
- Experience with ServiceNow's NOW Experience UI Framework.
- Exposure to advanced ServiceNow features like Machine Learning and Predictive Intelligence.
The estimated salary for this position is $120,000 - $160,000 per year, depending on location and experience. Infojini Inc. offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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