
Front Desk Operations Manager
5 days ago
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Main Responsibilities
- Serves as Guest Relations Manager and handles the tracking of service issues.
- Manages the flow of questions and directs guests within the lobby.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations.
- Recognizes performance and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Candidate Profile
A high school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
BenefitsWhy Choose Us?
We offer a dynamic and fast-paced environment where you can grow your skills and career. Our team is passionate about delivering exceptional customer service and we're looking for like-minded individuals to join us
OthersAbout the Role
This role requires excellent communication and interpersonal skills, with the ability to lead and motivate a team. You will be responsible for managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
You will also be expected to participate in employee progressive discipline procedures, conduct training initiatives and supervise on-going training when appropriate.
We're Looking for
An individual who is passionate about delivering exceptional customer service, has excellent communication and interpersonal skills, and is able to lead and motivate a team.
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