Front Desk Liaison

3 days ago


Kolkata, West Bengal, India beBeeHospitality Full time ₹ 12,00,000 - ₹ 18,00,000

As a Hospitality Professional, you will play a key role in delivering exceptional guest experiences and supporting property operations.


Candidate Profile
  • Education: High school diploma or GED is required for this position.
  • Experience: A minimum of 4 years of experience in guest services, front desk, housekeeping, or related professional areas is necessary to succeed in this role.
CORE RESPONSIBILITIES
  • Supports Property Operations:
    • Builds strong relationships with departments to drive business growth and meet operational objectives.
    • Communicates effectively with colleagues to ensure seamless service delivery.
    • Reviews daily reports to inform decision-making and optimize performance.
  • Strives to Improve Service Performance:
  • Ensures compliance with company policies, procedures, and standards.
  • Empowers team members to deliver outstanding customer experiences.
  • Manages the Guest Experience:
    • Resolves guest-related issues promptly and professionally.
    • Develops strategies to enhance guest satisfaction and loyalty.
    • Conducts regular inspections to maintain high service standards.
  • Assists Human Resources Activities:
    • Participates in investigations of employee and guest incidents.
    • Observes and provides feedback on employee performance.
    • Identifies opportunities for process improvement and implements changes.


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