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Front Desk Manager
3 weeks ago
We are seeking a highly skilled professional to join our team as a Customer Service Representative. This role involves serving on the front lines of customer service, providing exceptional support and guidance to clients and visitors.
">The ideal candidate will have a graduate degree in any discipline and two to five years of experience in help desk management or reception. They should be proficient in continuous improvement initiatives, client reporting, and occupational safety requirements. Strong computer literacy and the ability to manage activities using different systems are essential for this role.
">A strong customer service focus is a pre-requisite for this job. The candidate should have unmatched people skills that can help them ease interactions with a wide range of client staff, regardless of their level or demands. An outstanding multitasking talent provides a perfect complement to their skill set.
">In this role, you will be responsible for maintaining and improving the front desk, handling all incoming and outgoing calls, including distribution. You will also handle general admin activities, complaint registers, call tracking, and client contacts. Contributing to the monthly management report for the client and participating in emergency evacuation procedures are other key responsibilities.
">This position requires excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
">Responsibilities:
">- ">
- Oversight and management of Building Upkeep Services, primarily of common areas in the premises.">
- Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet soft service needs.">
- Develop Work Plans and implement the same.">
- Organize and provide appropriate coordination for employee relations issues.">
- Monitors the staff performances.">
- Demonstrated ability to manage others and to communicate effectively.">
- Develops, interprets, and applies policies.">
- Reviews programs, processes for effectiveness.">
- Brief all staff regarding their duties, designated areas and special instructions if any.">
- Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required.">
- Manages stock and inventories.">
Requirements:
">- ">
- A graduate degree in any discipline.">
- Two to five years of experience in help desk management or reception.">
- Proficient in continuous improvement initiatives, client reporting, and occupational safety requirements.">
- Strong computer literacy and the ability to manage activities using different systems.">
- Excellent communication and interpersonal skills.">
- Able to work effectively in a fast-paced environment.">
What We Offer:
">We offer a competitive pay and benefits package, as well as opportunities for career growth and development. Our Total Rewards Program is designed to empower your ambitions and help you realize your full potential in an entrepreneurial and inclusive work environment.
">If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table.
