Front Desk Manager 08/09/2025

Job Number 24153035 Job Category Rooms Guest Services Operations Location The Westin Kolkata Rajarhat Plot No CBD 2 Kolkata West Bengal India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided Represents property management in resolving any guest or property related situation Manages the flow of questions and directs guests within the lobby Serves as Guest Relations Manager and handles the tracking of service issues CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIESSupporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property Communicates any variations to the established norms to the appropriate department in a timely manner Sends copy of MOD report to all departments on a daily basis Strives to improve service performance Ensures compliance with all policies standards and procedures Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Supporting Profitability Goals Understands and complies with loss prevention policies and procedures Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Managing the Guest Experience Intervenes in any guest employee situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and employee well being is preserved Empowers employees to provide excellent customer service Provides immediate assistance to guests as requested Serves as a leader in displaying outstanding hospitality skills Sets a positive example for guest relations Responds to and handles guest problems and complaints Ensures employees understand customer service expectations and parameters Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction Participates in the development and implementation of corrective action plans to improve guest satisfaction Records guest issues in the guest response tracking system Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents Observes service behaviors of employees and providing feedback to individuals Conducts regular inspection tours of the entire facility for appearance safety staffing security and maintenance Celebrates successes and publicly recognizes the contributions of team members Ensures employees are cross-trained to support successfully daily operations Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPS and support the Peer Review Process Understands and if necessary implements all emergency plans including accident death elevator thefts vicious crimes bombs fire etc Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you