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Process Development Specialist

1 month ago

Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

About the Role:

Alexa Shopping Operations is seeking a skilled Process Development Specialist to join our team in ADCI, Haryana. In this role, you will play a pivotal part in shaping the future of the shopping experience for customers worldwide.

Key Responsibilities:

  • Develop and implement process improvements to enhance customer experience quality across shopping features, devices, and locales.
  • Collaborate with Shopping feature teams to drive adoption of technology solutions and process improvement projects that achieve operational and business goals.
  • Communicate effectively with stakeholders across multiple lines of business on operational milestones, process changes, and escalations.
  • Identify gaps in process areas and work with stakeholders to resolve them.
  • Be a subject matter expert (SME) for the process and provide guidance to peers and junior team members.

Requirements:

  • A Bachelor's Degree and relevant experience of 3+ years in AI Model training or Quality control.
  • Demonstrated language proficiency in Spanish at B2(B2.2)/C1 or above level.
  • Excellent communication skills with the ability to curate responses for Large Language Models (LLMs).
  • Experience in analytical, problem-solving, and critical-thinking skills.
  • Comfortable working in a fast-paced, highly collaborative environment.
  • Ability to meet deadlines and prioritize tasks effectively.

Preferred Qualifications:

  • Experience with Artificial Intelligence interaction, such as prompt generation and open AI.

Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.